Privacy Policy

1. Information Collected

We collect information necessary for safe, effective, and compliant care under Ontario's Personal Health Information Protection Act (PHIPA).

• Personal Information: Name, address (required for mobile service), email, phone number, and date of birth.
• Health Information: Health history, conditions, and ongoing treatment progress notes (a mandatory part of the clinical record).
• Payment Information: Credit card data, which is stored securely via our payment partners and not on our local systems.
• Booking Information: Data collected by our third-party booking provider, Noterro.

2. How Information is Used

• To provide safe, ethical, and effective massage therapy treatments tailored to your needs.
• To schedule, confirm, and manage your appointments.
• To process payments and submit direct billing claims to insurance providers on your behalf.
• To maintain accurate clinical records as strictly required by the College of Massage Therapists of Ontario (CMTO).
• To comply with all applicable legal and regulatory requirements.

3. Information Sharing and Disclosure

Relax & Renew RMT does not sell, trade, or rent your personal or health information. Disclosure is only permitted in the following circumstances:

• With your express written consent.
• To other healthcare professionals involved in your circle of care (only with your consent).
• To necessary third-party processors (such as Square, Stripe, or Noterro) strictly for the purpose of facilitating appointments and payments.
• When required by law (e.g., a court order or subpoena).

4. Data Security and Retention

• Security: Health records are stored securely in full compliance with CMTO and PHIPA regulations to prevent unauthorized access, loss, or theft.
• Retention: Clinical records are retained for the period required by law (typically 10 years after the last appointment or 10 years after the client turns 18), after which they are securely destroyed.

5. Your Rights

As a client, you have specific rights regarding your information:

• Access: You have the right to access the personal and health information we hold about you.
• Correction: You may request corrections if you believe your information is inaccurate or incomplete.
• Withdrawal of Consent: You may withdraw consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions (e.g., mandatory record-keeping).

6. Contact Details

If you have any questions or concerns regarding our privacy practices, please contact us: