Client Portal Privacy
Request account deletion
You can ask Relax & Renew RMT to delete your Client Portal sign-in account and any associated information that we are not legally or professionally required to keep.
How to make a request
- Email our Privacy Officer from the email address connected to your Client Portal account.
- Use the subject “Client Portal account deletion request.” Do not include health details or payment-card information.
- We will verify your identity before deleting or disconnecting the account and will explain what was deleted or must be retained.
If the button does not open your email app, write to info@relaxandrenew.ca.
What is deleted
Once identity and authority are verified, we delete the Client Portal authentication account, disable its link to retained client records, and remove personal information that is no longer needed and is not subject to a retention requirement.
What may be retained
- Adult clinical records are retained for at least 10 years after the last visit.
- Minor clinical records are retained for at least 10 years after the client turns 18.
- Booking, consent, insurance, payment, tax, security, dispute, and audit records may be retained as required by law, professional standards, or legitimate recordkeeping obligations.
- Protected backup copies may remain until the applicable backup rotation ends.
Deleting the portal sign-in does not erase clinical or business records that Relax & Renew RMT or a treating RMT must retain. Those records are no longer used to provide portal access after the account is disconnected.