Relax & Renew

Required Equipment & Supplies

• Portable professional massage table
• Headrest / face cradle
• Appropriate headrest cover(s)
• Bolsters and/or pillows with washable covers
• Fresh linens for every client
• Fresh headrest cover for every client
• Throw blanket
• Small towels
• Pillowcases / pillow covers as required
• Appropriate massage gel, oil, lotion or other approved massage medium
• Extra bottle(s) of preferred massage medium
• Waist holster for massage gel/oil/lotion
• Small digital timepiece / clock or equivalent reliable timing method
• Approved disinfectant / Pre-empt wipes
• Appropriate nitrile gloves and/or finger cots where clinically appropriate
• Rolling luggage bag, duffle bag or equivalent professional transportation system
• Downloaded treatment-appropriate playlist(s)
• Music player and/or small portable Bluetooth speaker

Linen Standards: Recommended baseline inventory is 10–12 flat sheets, 6+ headrest covers, and sufficient towels, pillow covers and blankets to support the practitioner's schedule without compromising clean/used separation.

Recommended

• Arm shelf or other compatible table attachments
• Alternative-sized headrest / face cradle
• Table warmer
• Vinyl/protective table cover
• Hydraulic or portable practitioner stool
• Lint roller
• Towel warmer cabinet
• Appropriate extension cord
• Massage chair where applicable
• Cupping equipment where trained, authorized and offered
• Hot stone equipment where trained, authorized and offered
• Table-leg cushioned protectors
• Floor-protection towel or mat
• Marketing materials / business cards
• Car organizer or vehicle divider
• Elastic/bungee cord for securing supplies

Useful / Convenience

• Eye masks
• White-noise machine
• Small portable fan
• Table cart on wheels
• Notebook and pen
• Kleenex / tissues
• Wrinkle-release spray
• Additional spray bottle where appropriate
• Essential oils, where appropriate and permitted
• Cooling towel for the practitioner's neck
• Change of professional clothing
• Rain jacket
• Umbrella
• Extra garbage bags
• Portable power bank / charging equipment
• Spare batteries where applicable

Equipment Safety

• Use professional, appropriate and functional equipment.
• Inspect equipment regularly.
• Follow manufacturer instructions.
• Transport and store equipment safely.
• Remove damaged or unsafe equipment from service.
• Report lost, damaged or malfunctioning equipment promptly.
• Follow specific safety procedures for heat-producing and electrical equipment.

Required Attire

• Comfortable, professional attire
• Clothing appropriate for massage therapy and required movement
• Appropriate coverage
• Clean professional footwear suitable for mobile work
• Clothing free from noticeable stains, tears, excessive wrinkles or strong odours

Personal Hygiene

• Good personal hygiene
• Clean hair and appropriately maintained facial hair
• Clean hands and nails
• Appropriate oral hygiene
• Appropriate deodorant
• Avoid strong perfume, cologne or body spray

Hair, Makeup & Jewellery

• Hair should be secured when necessary to prevent interference with treatment.
• Makeup, if worn, should be clean and professional.
• Jewellery should be minimal where it could interfere with treatment or comfort.
• Jewellery that can scratch, catch on skin or create a safety concern should not be worn during treatment.

Clothing & Illness

• Do not provide treatment when illness creates an unreasonable risk to the client or practitioner.
• Change clothing when contaminated with bodily fluids or other substances, as appropriate.

Professional Greeting

• Arrive professionally and appropriately prepared.
• Greet the client respectfully.
• Introduce yourself and confirm the client's name.
• Confirm the scheduled service.
• Maintain a calm and professional demeanour.
• Respect the client's home and personal environment.

Before Treatment

• Explain what the client should expect.
• Explain the general treatment process.
• Allow the client to ask questions.
• Confirm relevant treatment preferences.
• Explain positioning and draping where applicable.
• Confirm appropriate consent.
• Discuss comfort preferences.
• Explain anything the client may experience during treatment.

Communication During Treatment

• Use professional and respectful language.
• Maintain appropriate professional boundaries.
• Respect the client's preference for conversation or quiet.
• Check comfort appropriately.
• Encourage the client to communicate if anything is uncomfortable.
• Explain procedures before performing them.
• Maintain ongoing consent.
• Avoid unnecessary personal questions.
• Do not discuss confidential information about other clients.
• Do not discuss internal company matters with clients.

Professional Boundaries

• Maintain appropriate physical and verbal boundaries.
• Maintain appropriate treatment-related touch and draping.
• Maintain appropriate client/practitioner communication.
• Maintain appropriate social media boundaries.
• Use personal contact information appropriately.
• Address inappropriate client behaviour professionally and escalate when necessary.

Selecting the Treatment Area

• Assess the available space.
• Ensure sufficient room around the treatment table.
• Identify potential trip hazards.
• Consider lighting, temperature and privacy.
• Consider electrical access where needed.
• Ensure the surface is appropriate for the table.
• Ask permission before moving furniture or household items.

Table Setup

• Position the table safely.
• Secure all table legs and locking mechanisms.
• Position the headrest appropriately.
• Install clean linens and headrest covers.
• Position bolsters/pillows appropriately.
• Prepare treatment medium.
• Organize required supplies.
• Keep clean and used items separated.
• Ensure equipment is stable and accessible.

Lighting

• Lighting must be sufficient for practitioner safety.
• Lighting should be comfortable for the client.
• Avoid unnecessary glare.
• Adjust lighting where possible.
• Soft lighting may be appropriate for relaxation services, but safety takes priority.

Music & Sound

• Have downloaded playlists available without relying on cellular service.
• Use an appropriate music player and/or portable Bluetooth speaker.
• Use professional, treatment-appropriate music.
• Keep volume comfortable and low enough for communication.
• Adjust music according to client preference where practical.

Temperature & Comfort

• Ask about room temperature where practical.
• Adjust the environment where possible.
• Ensure the client is appropriately covered.
• Use approved warming/cooling equipment appropriately.
• Avoid excessive heat.
• Follow applicable equipment safety requirements.

Standard: The treatment area must be left as clean as, or cleaner than, it was when the practitioner arrived.

Required Cleanup

• Remove all equipment and personal belongings.
• Remove all used linens.
• Separate used/soiled linens from clean linens.
• Dispose of waste appropriately.
• Clean and disinfect applicable equipment.
• Wipe up spills.
• Remove massage oil, lotion or product residue.
• Check the floor for spills or residue.
• Return moved furniture to its original location.
• Return household items to their original location.
• Wipe down any sink or counter used.
• Remove practitioner-generated garbage.
• Ensure no disposable supplies are left behind.
• Confirm all products and equipment have been packed.
• Check that no client belongings have accidentally been packed.
• Leave the treatment area orderly.

Household Respect

• If furniture is moved, return it.
• If a sink is used, wipe it down.
• If water is spilled, clean and dry the area.
• If massage product spills, clean it immediately.
• If garbage is generated, remove it appropriately.
• If equipment is placed on a surface, leave the surface clean.
• Return household items to their original position.

Final Client Interaction

• Confirm treatment is complete.
• Provide appropriate aftercare.
• Answer reasonable final questions.
• Ensure the client has their belongings.
• Confirm the client is comfortable.
• Thank the client professionally.
• Complete required documentation/payment procedures.
• Complete required practitioner check-out/safety procedures.

Appointment Preparation

• Review appointment details.
• Review relevant client information.
• Review treatment requirements.
• Confirm location and access information.
• Confirm required equipment and supplies.
• Allow sufficient travel time.
• Allow sufficient setup and breakdown time.
• Ensure the full scheduled service can be provided.

Arrival & Delays

• Arrive prepared and within the expected arrival window.
• Assess expected delays promptly.
• Notify the appropriate party according to company procedures.
• Communicate with the client as required.
• Provide an updated estimated arrival time.
• Escalate significant delays appropriately.

Managing Appointment Time

• Balance intake, questions, setup, treatment, comfort checks, aftercare, documentation, cleanup and departure.
• Do not routinely reduce treatment time because of inadequate preparation or inefficient setup.
• Maintain appropriate appointment boundaries.
• Do not routinely extend appointments beyond the scheduled service without authorization.

Client Questions & Expectations

• Allow reasonable time for questions.
• Allow the client to describe concerns and preferences.
• Ensure the client understands what will happen.
• Discuss comfort appropriately.
• Provide appropriate aftercare information.
• Communicate clearly enough that the client does not feel rushed or uninformed.

Phone & Personal Device Use

• Minimize personal device use during appointments.
• Use devices when reasonably necessary for appointment management, client communication, documentation, safety, navigation, company systems or emergencies.
• Do not engage in unnecessary personal phone use while providing treatment.

The objective is not simply to deliver a massage. Every practitioner should leave the client with the impression that the entire experience was organized, professional, respectful, clean and thoughtfully prepared from arrival through departure.